Feature:
The most useful part of this item is its steel. Most racks are very thin and cheap. This one is made fairly tough.
Quality:
Nice material, good quality. Still needs rails for mounting. The worst part of this was the wheels. Need to be more sturdy, although they roll well.
Value:
This was great. A lot of sellers sell cheap crap at four times the price. The value here is overwhelmingly welcome.
Desirability:
Could be sturdier, with rails and better wheels. I like the look. I wouldn't mess with that.
Sound:
Doesn't help or hurt the sound. It is compatible with my setup, however. A little on the difficult side mounting heavier equipment. Rails would be a welcome addition.
Support:
Calls answered promptly and questions answered quickly.
Overall:
I bought this product because of its depth, the sturdiness in how it looked, and the price. The only features I seek out different are rails, better wheels and probably four extra inches in depth.